There should be an option of "In person" as a new ticket type.

**Harkirat Kaur**

Will version 4 have the option of "In person" as a new ticket type? We work a help desk that people can approach personally for assistance.
When someone approaches me for assistance and I go back to the system to catalogue it, I select "New Ticket" which gives me "Send Email" or "Phone Ticket". There is no "In person" option. I am using "Phone Ticket" as a substitute but this will not help me when running monthly reports to show the percentage of email vs. phone vs. in person requests.

jegodfrey · 10-02-2010, 05:38 AM

+1 For this. This would be a very useful and simple feature to have.

jegodfrey · 10-02-2010, 05:41 AM

For further expansion of this topic, it would be nice if the ticket type was a customizable filed where one could create the label types as needed. For example, if I had phone, e-mail, in person, drop-off or depot, etc. After this, it would be crucial to be able to perform reports from these ticket types that we just created.

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jegodfrey Offline New Member Posts: 12 Join Date: Sep 2009	10-02-2010, 05:38 AM +1 For this. This would be a very useful and simple feature to have.

jegodfrey Offline New Member Posts: 12 Join Date: Sep 2009	10-02-2010, 05:41 AM For further expansion of this topic, it would be nice if the ticket type was a customizable filed where one could create the label types as needed. For example, if I had phone, e-mail, in person, drop-off or depot, etc. After this, it would be crucial to be able to perform reports from these ticket types that we just created.