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(#1)
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| Staff  Posts: 111 Join Date: Dec 2007 | KB articles should be dispalyed according to the department the user selects. -
11-03-2010, 04:40 AM
Scenario:- User X bought product A and B from us. I have set product A as department A and product B as department B. User X is in user group client. User group client is linked to template group username. Template group username is linked to department A and department B However, I would like to show the KB for department A to be displayed, if user X post a ticket to department A and the same for department B. ------------------------------------------------------------------- |
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(#2)
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| Member Posts: 101 Join Date: Feb 2008 |
11-03-2010, 06:36 AM
Use Template-Groups instead of departments. Doing so, every Group has it's own KB, Tickets, News, and so on. Easiest way for the customer is to set up two subdomains like product1.yourdomain.tld product2.yourdomain.tld For the first set up an automatic redirect to yourportal.yourdomain.tld/index.php?group=producta and yourportal.yourdomain.tld/index.php?group=productb Second, modify the staff rights, to gain access to the groups. That's the way it works perfect. Pascal |
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(#3)
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| Operations Manager  Posts: 7,676 Join Date: Jan 2006 Location: England, UK |
12-04-2010, 04:56 PM
We won't be implementing this in V4
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