Customer satisfaction survey

muppie · **Customer satisfaction survey -** 28-08-2008, 09:13 PM

How about implementing this into esupport - after a customer has opened 5(or N) or more tickets send them a link for either a "customer satisfaction survey" or just "comments / review / feedback / testimonial"

**Jamie Edwards** · 28-08-2008, 09:14 PM

Hi muppie,

Was your post intended for this thread? This thread was talking about this forum - not a product feature.

muppie · 28-08-2008, 09:46 PM

It wasn't referring to this thread - just thought that it would be a great feature seeing that it's a similar concept to what this thread is talking about. Sorry if it's seen as off topic, feel free to delete.

**Jamie Edwards** · 28-08-2008, 10:13 PM

I moved it into its own thread for you

chatzworld · 01-09-2008, 09:31 PM

i think this would be a great feature to have!

John Haugeland · 02-09-2008, 06:38 PM

This is under consideration for v4.

**Jamie Edwards** · 17-08-2009, 01:05 PM

Will be implemented in V4

jgodfrey · 01-12-2009, 04:46 PM

This would be a nice feature to add so that after a ticket is closed the customer is e-mailed with a request for feedback. Once the feedback is completed by the customer, it would be nice to be able to pull reports based upon the feedback in relation to a technician, department, date, time, etc.

spunko2010 · 11-01-2010, 05:54 PM

If this is implemented, which as above it says it will be, I hope that the results will/can be switched off from being made public!

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muppie Offline Member Posts: 46 Join Date: Mar 2004	Customer satisfaction survey - 28-08-2008, 09:13 PM How about implementing this into esupport - after a customer has opened 5(or N) or more tickets send them a link for either a "customer satisfaction survey" or just "comments / review / feedback / testimonial"

muppie Offline Member Posts: 46 Join Date: Mar 2004	28-08-2008, 09:46 PM It wasn't referring to this thread - just thought that it would be a great feature seeing that it's a similar concept to what this thread is talking about. Sorry if it's seen as off topic, feel free to delete.

Jamie Edwards Offline Operations Manager Posts: 7,372 Join Date: Jan 2006 Location: England, UK	28-08-2008, 10:13 PM I moved it into its own thread for you Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.

chatzworld Offline Member Posts: 41 Join Date: Aug 2008	01-09-2008, 09:31 PM i think this would be a great feature to have!

John Haugeland Offline Member Posts: 1,223 Join Date: Dec 2007 Location: Boise, Idaho	02-09-2008, 06:38 PM This is under consideration for v4. John used to be a Kayako developer

Jamie Edwards Offline Operations Manager Posts: 7,372 Join Date: Jan 2006 Location: England, UK	17-08-2009, 01:05 PM Will be implemented in V4 Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.

jgodfrey Offline Member Posts: 55 Join Date: Oct 2007	01-12-2009, 04:46 PM This would be a nice feature to add so that after a ticket is closed the customer is e-mailed with a request for feedback. Once the feedback is completed by the customer, it would be nice to be able to pull reports based upon the feedback in relation to a technician, department, date, time, etc.

spunko2010 Offline New Member Posts: 11 Join Date: Sep 2009	11-01-2010, 05:54 PM If this is implemented, which as above it says it will be, I hope that the results will/can be switched off from being made public!