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(#1)
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| Operations Manager  Posts: 7,373 Join Date: Jan 2006 Location: England, UK | SLAs -> Escalations -> Ability to clear escalation paths (can get messy) -
26-05-2007, 10:23 PM
A small button to clear escalation history and route history when a ticket has been escalated (in effect, un-escalate it).
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(#2)
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| New Member Posts: 5 Join Date: Sep 2004 | I concur! -
01-06-2007, 01:41 AM
This is really annoying some tickets are sitting for a reason and I don't want to see everytime they escalate or wish to remove the SLA from the ticket. Is there any other way of doing this already? I've looked through and can't find any settings. Any other suggestions?
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(#3)
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| Operations Manager Posts: 7,373 Join Date: Jan 2006 Location: England, UK |
31-01-2008, 11:36 AM
This request has been implemented and will be available in Version 4.
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| Tags |
| >, clear, escalation, escalations, messy, paths, slas |
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