SLAs -> Escalations -> Choose owner for rules

**Jamie Edwards** · **SLAs -> Escalations -> Choose owner for rules -** 26-09-2007, 11:23 AM

Posted on behalf of a client.

Quote:

There should be an ability to choose Owner of the ticket while setting escalation rules.

Quote:

There are several escalation levels: like first level – technical support manager, second –technical director, third – CEO. Escalation to second and third level should be done without changing status and priority fields, only owner field should be changed.

Matthew · 28-10-2007, 07:11 AM

Doesn't this ability already exist? You can assign a ticket to a staff member using escalation rules.

**Jamie Edwards** · 31-01-2008, 11:37 AM

This request has been implemented and will be available in Version 4.

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Matthew Offline Member Posts: 270 Join Date: Oct 2007 Location: Jakarta, Indonesia	28-10-2007, 07:11 AM Doesn't this ability already exist? You can assign a ticket to a staff member using escalation rules. Matthew Arciniega Free: Ticket List & Search \| Dept. Display Names Free: Outlook/HTML Tickets\| Staff Parser Log Tutorials: SLA System \| Template Groups KSS v3.20.02 \| PHP: 5.2.6 \| MySQL: 5.0.58 \| CentOS 4

Jamie Edwards Offline Operations Manager Posts: 7,373 Join Date: Jan 2006 Location: England, UK	31-01-2008, 11:37 AM This request has been implemented and will be available in Version 4. Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.