Ticket rating system (client & staff side)

moonsoft · **Ticket rating system (client & staff side) -** 15-06-2009, 09:07 AM

I was looking at some other support software, and found that alot of them are implementing a ticket rating system so clients can rate a ticket, and management staff can review these or also see that average rating that support staff are being given

Also a way that management can rate the solutions to a ticket for thier other staff, either way i beleive at minimum that a client should have the ability to rate a ticket so that management can asess thier staffs performance.

**Jamie Edwards** · 15-06-2009, 10:02 AM

We have implemented this in Version 4

supportskins · 15-06-2009, 02:28 PM

Thats good news!

gigapros · 07-01-2010, 11:42 PM

Quote:

Originally Posted by Jamie Edwards

We have implemented this in Version 4

When will the version 4 be released? Any estimated date??

**Jamie Edwards** · 11-01-2010, 08:59 AM

Quote:

Originally Posted by gigapros

When will the version 4 be released? Any estimated date??

See: v4 | Kayako Blog or the V4 FAQ thread (link in my signature).

View Poll Results: How should this feature be implemented
Yes please add client rating only	1	20.00%
Yes plaes add a staff rating only	0	0%
Yes please add both client and staff rating	4	80.00%
Not an important feature	1	20.00%
Multiple Choice Poll. Voters: 5. You may not vote on this poll

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Jamie Edwards Offline Operations Manager Posts: 7,354 Join Date: Jan 2006 Location: England, UK	15-06-2009, 10:02 AM We have implemented this in Version 4 Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.

supportskins Offline Senior Member Posts: 5,232 Join Date: Aug 2006 Location: Mumbai, India	15-06-2009, 02:28 PM Thats good news! Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/