E-mail Ban WHITE LISTING

NC Software · **E-mail Ban WHITE LISTING -** 02-09-2008, 12:32 PM

Unfortunately due to phishing schemes, etc. we from time to time end up doing a ban/delete which has our own domain used. We end up blocking our own mail from this process. We need a WHITE LIST that overrides banning, etc. so we can enter e-mail addresses, IP addresses, etc. that are white listed regardless of bans. This will prevent a staff from performing a ban that ends up blocking our own e-mail accounts.

**Jamie Edwards** · 02-09-2008, 01:12 PM

I agree - we'll see about adding this in a V3 release.

NC Software · 04:07 PM

Or simply a rule that prevents banning your own mail queues? (Or in addition to white listing features)

bessette · 06-01-2009, 03:36 PM

Any update on this request? I'm using version 3.30.01 and don't see where this white list feature is.

Thanks,
Eric

**Jamie Edwards** · 06-01-2009, 03:57 PM

Quote:

Originally Posted by bessette

Any update on this request? I'm using version 3.30.01 and don't see where this white list feature is.

This hasn't been implemented yet

bessette · 06-01-2009, 03:59 PM

Quote:

Originally Posted by Jamie Edwards

This hasn't been implemented yet

Thank you for the quick reply. Can you please tell me where the feature request in your bug tracking system for this is? I couldn't find it by searching.

I imagine that most users do not know that their customer service email addresses are being banned. I strongly suggest making this feature a higher priority than the number of requesters in these forums have indicated.

Thanks,
Eric

**Jamie Edwards** · 06-01-2009, 04:05 PM

Quote:

Can you please tell me where the feature request in your bug tracking system for this is? I couldn't find it by searching.

It hasn't been scheduled yet, so it isn't in the tracking system. This thread will be updated if and when it is.

Thanks,

bessette · 06-01-2009, 04:06 PM

I'm very sorry to hear that.

craigbrass · 06-01-2009, 05:15 PM

Quote:

I'm very sorry to hear that.

Jamie isn't saying it won't be implemented - this hasn't been decided yet, just to be clear.

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Jamie Edwards Offline Operations Manager Posts: 7,373 Join Date: Jan 2006 Location: England, UK	02-09-2008, 01:12 PM I agree - we'll see about adding this in a V3 release. Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.

NC Software Offline Member Posts: 568 Join Date: Dec 2005 Location: Sitting	02-09-2008, 04:07 PM Or simply a rule that prevents banning your own mail queues? (Or in addition to white listing features) Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.70 Last edited by NC Software; 02-09-2008 at 04:07 PM.

bessette Offline New Member Posts: 15 Join Date: Aug 2008	06-01-2009, 03:36 PM Any update on this request? I'm using version 3.30.01 and don't see where this white list feature is. Thanks, Eric

bessette Offline New Member Posts: 15 Join Date: Aug 2008	06-01-2009, 04:06 PM I'm very sorry to hear that.