Logged (SWIFTFOUR-422) Built in regex tester

[richm]

Hi,

I would like to request Kayako build in a regex tester that will show you how the software is going to process a given regular expression.

I know there are many independent testers out there. ...the problem is, expressions that validate correctly in most of the ones I have tried, do not validate when executed in esupport and vice versa.

See the thread below for an example (even one of the forum mods was scratching his head)

Regex validation and custom fields (how to make it work?)


Please incorporate this, or make it a standalone app that will interpret regex's exactly as the software will. It's tiresome to build an expression, send a test ticket, see what happens, delete test ticket, try again etc. etc. etc.

Thanks

Rich

[Jamie Edwards]

Hi Rich,

Good idea. Until then, Google has plenty. I like: http://www.quanetic.com/regex.php - being preg, it should work like SupportSuite's (which uses preg_match in PHP).

[richm]

Thanks Jamie, appreciate the consideration.

The frustration is, that I have yet to find a tester that matches what happens in esupport.

eg.

http://samuelfullman.com/team/php/to..._tester_p2.php

For example:

Put in this expression: [^[^---]]
(which validates in esupport. I use it to make sure mandatory fields get selected (e.g. 3 choices in the dropdown "---" "choice a" "choice b", this expr validates they choose something other than default "---"

This won't validate in the above tester.

Nor will it eval in "The regex coach"

or

http://www.regexpal.com/

If anyone has a recommendation on one that will validate as it would eval in esupport, I'd love to hear about it.

Disclaimer, I'm a total regex newbie, but my research and asking peers who are very good at regex, has provided no further clarity on how esupport evals these and has left more than a few people scratching their heads at how expressions are being interpreted.


Rich

[Jamie Edwards]

SWIFTFOUR-422