Logged (SWIFTFOUR-427) Add a confirmation step before irreversible actions

richm

Delete actions should warn users prior to executing the deletion (e.g. on custom fields in tickets for one example) since there is no ability to roll back.

So when clicking delete, you should get a "you cannot undo this action, are you sure you want to do this?"

Regards,

Rich

caitlyntw

Add a confirmation popup (i.e. Are you sure you want to delete this ticket? This action cannot be undone.) before irreversible actions like 1) delete ticket 2) merge ticket

richm · 04-07-2007, 05:59 AM

Yes.

Or even better/additionally, save the transactions in a "rollback" log for the admin to have the ability resurrect anything staff have deleted. Maybe for the last week?

craigbrass · 04-07-2007, 10:02 AM

Totally agree with this. People generally acidently click things and this is obviously annoying at times if an important ticket gets deleted...

Siora · 04-07-2007, 11:46 AM

I also agree with this. I've done this to myself in the past and have regretted hitting that delete button.

supportskins · 04-07-2007, 10:34 PM

I agree, just recently our sales rep deleted some of the tickets by mistake. Thanks to the mail parser log we were able to retrieve last client replies.

eiden · 04-07-2007, 11:02 PM

I would simply prefere a "soft-delete" in the DB. Instead of deleting the ticket from the DB, it could just be flagged as deleted (UPDATE swtickets set deleted = 1 where ticketid = xxx)

Sheep · 04-07-2007, 11:06 PM

If your database supports triggers, add a trigger on DELETE and make a copy of the reccord in a second table

Support for triggers is included beginning with MySQL 5.0.2

gdigrego · 27-03-2008, 06:02 PM

I vote for this and agree that delete operations should be protected by a confirmation intermediate step. This could be an optional general setting of the admin module if other customers prefer no confirmation instead.

Thanks.

Dewak · 27-03-2008, 07:56 PM

I agree with all of you. Kayako should ask for a confirmation first (maybe a Javascript Alert) and then move the ticket to a trash can (trash department), this means that the ticket is not deleted at all (like eiden suggests). And you can recover it anytime you want. Also if a ticket is on the trash department you have to option to "Delete Forever" similar to gmail.

Thanks

ecornet · 27-03-2008, 07:58 PM

I wish i saw this 10 seconds ago...

joshuah · 15-04-2008, 04:09 AM

agreed, 100% to have 'soft delete' option and confirmation before deleting

jnet · 15-04-2008, 12:25 PM

Well one of the reasons that I am disabling so many features for my staff is that I am afraid they might delete some thing or edit some thing

ecornet · 15-04-2008, 01:00 PM

Quote:

Originally Posted by jnet

Well one of the reasons that I am disabling so many features for my staff is that I am afraid they might delete some thing or edit some thing

Exactly, 90% of my staff do not have access to features other than ticket

**Jamie Edwards** · 19-08-2008, 10:44 PM

Will be implemented in Version 4.

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caitlyntw Offline Member Posts: 96 Join Date: Jul 2006	System -> Add a confirmation step before irreversible actions - 04-07-2007, 04:50 AM Add a confirmation popup (i.e. Are you sure you want to delete this ticket? This action cannot be undone.) before irreversible actions like 1) delete ticket 2) merge ticket

craigbrass Offline Senior Member Posts: 7,547 Join Date: Jun 2005 Location: Cumbria, UK	04-07-2007, 10:02 AM Totally agree with this. People generally acidently click things and this is obviously annoying at times if an important ticket gets deleted... Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

Siora Offline Member Posts: 1,259 Join Date: Apr 2007 Location: Toronto Canada	04-07-2007, 11:46 AM I also agree with this. I've done this to myself in the past and have regretted hitting that delete button. Siora Solutions Inc. www.sioraIT.com

eiden Offline Member Posts: 208 Join Date: Apr 2006 Location: Norway	04-07-2007, 11:02 PM I would simply prefere a "soft-delete" in the DB. Instead of deleting the ticket from the DB, it could just be flagged as deleted (UPDATE swtickets set deleted = 1 where ticketid = xxx)

Sheep Offline Member Posts: 352 Join Date: Feb 2007 Location: Lyon, France	04-07-2007, 11:06 PM If your database supports triggers, add a trigger on DELETE and make a copy of the reccord in a second table Support for triggers is included beginning with MySQL 5.0.2 Antoine "Sheep" BERMON -- Lurking around there --

gdigrego Offline New Member Posts: 13 Join Date: Mar 2008	27-03-2008, 06:02 PM I vote for this and agree that delete operations should be protected by a confirmation intermediate step. This could be an optional general setting of the admin module if other customers prefer no confirmation instead. Thanks.

ecornet Offline Member Posts: 160 Join Date: Feb 2008	27-03-2008, 07:58 PM I wish i saw this 10 seconds ago... VoiceWay IP Telephony for Business and Residential

joshuah Offline Member Posts: 156 Join Date: Oct 2007	15-04-2008, 04:09 AM agreed, 100% to have 'soft delete' option and confirmation before deleting

jnet Offline Member Posts: 614 Join Date: Mar 2008	15-04-2008, 12:25 PM Well one of the reasons that I am disabling so many features for my staff is that I am afraid they might delete some thing or edit some thing

Jamie Edwards Offline Operations Manager Posts: 7,373 Join Date: Jan 2006 Location: England, UK	19-08-2008, 10:44 PM Will be implemented in Version 4. Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.