Ability to restrict downloads to particular groups?

[jminiman]

I would like to limits certain downloads to particular user accounts and/or user groups. In other words, I'd like to allow only user group X can access files B and C. User group Y can't even see the existance of files B or C.

Is this something Kayako can do?

--j

[pbanz]

I would like to see this exact feature too. I would be great for software delivery. I did ask pre-sales support and they told me it can. I ask them how a week ago and I'm still waiting for an answer.

[supportskins]

You can archive this using different template groups for each set of your users restricting them access to any other template group besides the one they have been assigned to.

[jminiman]

Originally Posted by supportskins

You can archive this using different template groups for each set of your users restricting them access to any other template group besides the one they have been assigned to.

Could you perhaps show an example? I don't understand how product entries would ever show up in the templates at all since they're defined (injected into PHP) dynamically. Pseudo-code would be awesome!