Assigning ticket to one particular staff

[TomC]

Is it possible to assign a ticket to one particular staff? For example a customer submits a ticket for a particular department. Then using the desktop notification software, it should assign a staff member in charge of that ticket and notify that staff member's desktop software.

Is this possible?

[supportskins]

Using parser rules you can get the software to assign ticket to a particular staff user however the notification will be displayed to all staff users assigned to that department. Parser rules will only work for tickets submitted by direct email.

[craigbrass]

Yep, rules for web based tickets is needed to fully archive something like this. Hopefully a feature like this will make an appearance in V4.

[supportskins]

If I remember right then yes this is going to be added in v4.

[craigbrass]

Ah, great!