Can't view other departments in Support Suite - Kayako

tattyfur · **Can't view other departments in Support Suite -** 08-03-2007, 04:09 PM

I have downloaded the free trial of esupport. I created a new department called sales enquiries. I set up a new email queue for tickets to this department. I set up a forwarder in my mail server as instructed. The emails flow properly. Now here is the thing I can't see the tickets from this department in supportsuite. It shows up in the reports that there are tickets for the new departments but i can't see the tickets. Any help?

**Digital Mayhem** · 08-03-2007, 05:02 PM

Did you go to the Admin CP > Staff > Manage Staff click on staff member and assign them to that new department..

More then likely you cant see the tickets/department is because your currently not assigned too it.

tattyfur · 08-03-2007, 05:46 PM

Spot On Cheers Steve

**Digital Mayhem** · 08-03-2007, 08:59 PM

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

tattyfur Offline New Member Posts: 3 Join Date: Mar 2007	08-03-2007, 05:46 PM Spot On Cheers Steve

Digital Mayhem Offline Community Moderator Posts: 912 Join Date: May 2005 Location: Henderson, Nevada	08-03-2007, 08:59 PM Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important Posting & You