Customers Search Through Tickets?

Merlin2000 · **Customers Search Through Tickets? -** 04-04-2009, 11:38 PM

Is it possible for customers to search through their ticket history?

craigbrass · 05-04-2009, 07:47 AM

They can sort it by last reply date, open date, status, etc but cannot currently search. I believe this is planned for V4, however.

Merlin2000 · 06-04-2009, 03:34 AM

Thanks for the info. Hopefully it will happen sometime soon. It sure is a pain when there are clients with thousands of tickets.

craigbrass · 06-04-2009, 10:44 AM

Yea, totally agree. I have contact with two companies very frequently who use Kayako and always find me needing to do a search. Usually have to end up searching through old emails which, for searching the entire message, takes Thunderbird a while.

jcasares · 15-04-2009, 02:03 PM

There is a mod for this. I'm using it and it's a nice addition.

Merlin2000 · 15-04-2009, 04:20 PM

Quote:

Originally Posted by jcasares

There is a mod for this. I'm using it and it's a nice addition.

- Do you have the name of it or know where it's at?

jcasares · 15-04-2009, 06:03 PM

Client Ticket List Mods (new & revisited)

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Customers Interface: Ability to add a CC/BCC user in open tickets	Maria Panova	Tickets	3	21-10-2009 01:50 PM
Client CP - show tickets based on statuses + search based on subject or ticket ID	zheka	SupportSuite, eSupport and LiveResponse	0	25-02-2009 09:10 PM
Free How to track Search Terms	smartohana	Modifications & Extensions	3	26-06-2008 12:56 PM
Clickable email in ticket to search for other tickets by same customer	kenjb	SupportSuite, eSupport and LiveResponse	3	10-03-2008 05:28 PM
Customers not able to reply to staff-created tickets	Anne Reilly	How do I?	0	13-02-2008 09:41 AM

Merlin2000 Offline New Member Posts: 13 Join Date: Jan 2005	Customers Search Through Tickets? - 04-04-2009, 11:38 PM Is it possible for customers to search through their ticket history?

craigbrass Offline Senior Member Posts: 7,531 Join Date: Jun 2005 Location: Cumbria, UK	05-04-2009, 07:47 AM They can sort it by last reply date, open date, status, etc but cannot currently search. I believe this is planned for V4, however. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

Merlin2000 Offline New Member Posts: 13 Join Date: Jan 2005	06-04-2009, 03:34 AM Thanks for the info. Hopefully it will happen sometime soon. It sure is a pain when there are clients with thousands of tickets.

jcasares Offline Member Posts: 133 Join Date: Oct 2008 Location: Argentina	15-04-2009, 02:03 PM There is a mod for this. I'm using it and it's a nice addition.

jcasares Offline Member Posts: 133 Join Date: Oct 2008 Location: Argentina	15-04-2009, 06:03 PM Client Ticket List Mods (new & revisited)