email notifications

[duplex]

are there any options that allow email notifications to automatically go to the person who get's a ticket assigned to them?

like if i assigned a ticket to "Joe" - how could i set it up so joe would get an email?

similarly - when a priority level is changed by another user, emails the 'owner' and customer?

thanks


(my team wants me to configure this exactly as we'll be using it so they can approve before purchase. i'm afraid that once i finally get it perfect, my trial will be done!)

[supportskins]

Yup this is possible. All you need to do is assign Email Alerts under:
Staff CP > Tickets > Alerts
Alert emails will be sent to the Staff User at their respective profile email addresses. HTH