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| New Member Posts: 1 Join Date: May 2008 |  Entering a new ticket via phone - population of fields?? -
29-05-2008, 01:01 PM
I was playing with the demo (online) to see if your product would meet our needs. One thing I don't really get is when you are entering a new ticket (via phone) you have the option to lookup a user or contact to populate a phone number. When you do this it just brings over the phone number and not any other information. Is there a way to bring over all the information without having to type it out?? Seems like a waste to have to enter all the information when it could populated all automaticly when you pick the contact. Any info about this would be helpful. EP |
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| entering, phone, population, ticket |
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