eSupport Monthly Hosted

rossm · **eSupport Monthly Hosted -** 05-02-2008, 03:44 PM

Good day,

I am very intestested eSupport Monthly Hosted solution.

I noticed Each Hosted License is provided with 500MB Disk Space and 10GB Transfer Limit.

roughly how many tickets is 500MB?

After buying a hosted esupport solution how quickly until we are setup and running so i can get in and configure it and then offer support to my customers?

Anything i should know about the hosted option before making the jump?

Thanks in advance.

supportskins · 05-02-2008, 03:53 PM

It would be difficult to provide an accurate number of tickets. 500MB should hold around 1000-1500 if you do not receive large attachments.

Quote:

After buying a hosted esupport solution how quickly until we are setup and running so i can get in and configure it and then offer support to my customers?

Hosted solutions gets installed and configured within 10-15 minutes once your order is successfully placed.

craigbrass · 05-02-2008, 03:57 PM

Quote:

Hosted solutions gets installed and configured within 10-15 minutes once your order is successfully placed.

Oh, do these orders not get phone verification like the other orders?

rossm · 05-02-2008, 04:04 PM

Thanks for the help guys..

anything obvious i wont be able to do with a hosted option (apart from changing the logo it seems)

**Jamie Edwards** · 05-02-2008, 04:06 PM

Hi rossm,

You will be able to change the logo - and the rest of the styling as long as you link to images hosted by yourself externally.

Quote:

Originally Posted by craigbrass

Oh, do these orders not get phone verification like the other orders?

Low value orders are not typically verified by phone.

rossm · 05-02-2008, 04:11 PM

well i will give it a whirl,
cant go wrong for $29 and if i get overloaded with support i will look at other hosting options im sure its easy enough to set up

btw - u can delete tickets once they are closed cant you?to clear up some space

**Jamie Edwards** · 05-02-2008, 04:12 PM

Quote:

Originally Posted by rossm

btw - u can delete tickets once they are closed cant you?to clear up some space

Yes you can

You can filter for "Closed" tickets and mass delete them. Unfortunatly there is no automatic "Search and purge", however.

Nick · 07-02-2008, 12:57 AM

Quote:

Originally Posted by Jamie Edwards

Low value orders are not typically verified by phone.

I've had phone calls for $29.95 orders when I've been a customer since 2005...

craigbrass · 07-02-2008, 11:47 AM

Ah, obviously the policy has changed then.

supportskins · 07-02-2008, 03:30 PM

Quote:

Originally Posted by Nick

I've had phone calls for $29.95 orders when I've been a customer since 2005...

Kayako used to call for all orders then as too many fraudulent orders were received on daily basis although I am not sure about how things now work.

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rossm Offline New Member Posts: 23 Join Date: Jan 2008 Owned License	05-02-2008, 04:04 PM Thanks for the help guys.. anything obvious i wont be able to do with a hosted option (apart from changing the logo it seems)

rossm Offline New Member Posts: 23 Join Date: Jan 2008 Owned License	05-02-2008, 04:11 PM well i will give it a whirl, cant go wrong for $29 and if i get overloaded with support i will look at other hosting options im sure its easy enough to set up btw - u can delete tickets once they are closed cant you?to clear up some space

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	07-02-2008, 11:47 AM Ah, obviously the policy has changed then. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger