Is this a feature in Kayako - Pay per answered ticket

ampedm · **Is this a feature in Kayako - Pay per answered ticket -** 15-02-2009, 07:48 AM

Hi,

I am trying to implement a service which allows me to charge the client a fee once a ticket is answered OR have the client pay to submit a ticket.

Is this a feature? Are there other similar helpdesk scripts that have this?

Thanks!

craigbrass · 15-02-2009, 08:58 AM

It isn't an out of the box feature - take a look at TicketPay - The Pay Per Support Module for a 3rd party module.

ampedm · 15-02-2009, 09:04 AM

That is pretty much perfect. Thanks

ampedm · 15-02-2009, 10:30 AM

I have another question, i read somewhere that Kayako has a built in Billing system, is that true?

**SteveLV702** · 15-02-2009, 05:36 PM

No thats not true only thing sort of billing related is when you respond to ticket you can input the amount of time to work on and billable time (in minutes) that way you can manually go later and use those times to invoice your customers...

ampedm · 15-02-2009, 05:42 PM

ok

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ampedm Offline New Member Posts: 4 Join Date: Feb 2009	Is this a feature in Kayako - Pay per answered ticket - 15-02-2009, 07:48 AM Hi, I am trying to implement a service which allows me to charge the client a fee once a ticket is answered OR have the client pay to submit a ticket. Is this a feature? Are there other similar helpdesk scripts that have this? Thanks!

craigbrass Offline Senior Member Posts: 7,520 Join Date: Jun 2005 Location: Cumbria, UK	15-02-2009, 08:58 AM It isn't an out of the box feature - take a look at TicketPay - The Pay Per Support Module for a 3rd party module. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

ampedm Offline New Member Posts: 4 Join Date: Feb 2009	15-02-2009, 09:04 AM That is pretty much perfect. Thanks

ampedm Offline New Member Posts: 4 Join Date: Feb 2009	15-02-2009, 10:30 AM I have another question, i read somewhere that Kayako has a built in Billing system, is that true?

SteveLV702 Offline Community Moderator Posts: 987 Join Date: May 2005 Location: Henderson, Nevada	15-02-2009, 05:36 PM No thats not true only thing sort of billing related is when you respond to ticket you can input the amount of time to work on and billable time (in minutes) that way you can manually go later and use those times to invoice your customers... Steve I'm Important Posting & You

ampedm Offline New Member Posts: 4 Join Date: Feb 2009	15-02-2009, 05:42 PM ok