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Snowman Offline
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Join Date: Feb 2006
Location: Horsham, Victoria

LiveResponse
Monthly Leased License
How long till licences are activated - 18-02-2008, 03:38 AM

we ordered a leased licence for live response a few hours ago and are keen to get everythign installed as soon as possible but out order is still sitting as Pending in the members area

How long does it take to be activated?
   
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Digital Mayhem Offline
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Join Date: May 2005
Location: Henderson, Nevada

SupportSuite
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18-02-2008, 06:05 AM

Kayako is closed on the weekends. So your order won't be activated until sometime Monday.


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Jamie Edwards Offline
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Join Date: Jan 2006
Location: UK

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Owned License

18-02-2008, 12:39 PM

Hi Snowman,

Occasionaly we are able to activate licenses on Saturday or Sunday. Failing this, your license will be activated as the very first thing on Monday morning IST (5.5hrs ahead of GMT).


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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