Importing Customers

[aptelamatt]

Hi,

I'm evaluating Kayako as a new ticketing system, and I wanted to know how I can import my existing customer base.

Do I do this directly from SQL, or is there Kayako specific code I need to write?

If the integration is SQL based, I assume that I can progressively add new customers in the same manner? We'd need to hook Kayako to our customer ordering / provisioning system.

Has anyone done this, and could you please give me a few high level pointers on how this would best be accomplished?

thanks,
matt

[supportskins]

Instead of importing your existing customers, have you considered the option of creating a LoginShare module? You can find instructions on how to create a LoginShare module -- here