Instant Alert Pro Licensing

[pisonic]

hi,

what kind of licensing scheme is InstantAlert Pro running? if i had 50 CS staff, do i need to buy 50 copies to install on their PC?

[craigbrass]

Yes, it is licenced on a per computer basis. Each machine gives out a different hardware ID and then you purchase a licence and you enter the hardware id in the members area and it spits out a serial for you to activate it.

If you are purchasing 50, I suggest you contact sales (http://support.kayako.com) as they may be able to offer you a discount.

[Jamie Edwards]

Hi again psonic,

If you have 50 PCs, you need to purchase 50 licenses - it is licensed to hardware. If you contact sales@kayako.com, we will be able to arrange a bulk discount for you on such a number of licenses.

[pisonic]

Originally Posted by craigbrass

Yes, it is licenced on a per computer basis. Each machine gives out a different hardware ID and then you purchase a licence and you enter the hardware id in the members area and it spits out a serial for you to activate it.

If you are purchasing 50, I suggest you contact sales (http://support.kayako.com) as they may be able to offer you a discount.

Hi Craig,

thanks for the reply. I am a bit mixed up. So lets say, i am getting the Supportsuite OWNED version. so this version comes with the basic InstantAlert. How many copies can of InstantALert can i install on the PC? if i had 50 cs staff, does the basic version InstantALert allows me to install on 50 PCs?

btw, what is the different between the basic and pro? Is the Pro version truly needed?

[craigbrass]

You can install the basic version on as many computers as you want for free. Only the ones you want to upgrade to the pro version do you need to purchase licences for.

[Jamie Edwards]

btw, what is the different between the basic and pro? Is the Pro version truly needed?

That depends entirely on what your needs are. Kayako InstaAlert Pro is particulary useful if you manage a lot of tickets across a lot of departments. Kayako InstaAlert Pro allows easy acccess to each of these departments, and gives an overview of each department and ticket count for each status.

A side-by-side comparison is given in the manual Redirecting.