Integration With A MD5 Passworded Database

zibapo · 04:01 PM

Hi,

I'm planning to purchase(monthly lease) the supportSuite and have an important question in mind.

We have our customer database where:
users:usernames (not e-mails)
passwords: md5 hashed.

I had searched in the forum and saw some posts but just want to learn the clear situation.

- Are passwords kept as md5 or plain in kayako?
- If they are kept as plain, how can the integration be done?
- Usernames must be e-mails in Kayako?

Thanks and Best Regards,
Umut

craigbrass · 13-08-2007, 04:06 PM

If you are wanting Kayako to be intergrated with a 3rd party product, you can use Creating a LoginShare as a guide to creating one. The key field can either be an email address or a username.

zibapo · 13-08-2007, 04:16 PM

Thanks for the reply.

I guess this can only be done in the "owned licence" right?. Not in the leased ones?

**Jamie Edwards** · 13-08-2007, 04:18 PM

You can create your own LoginShare module files on leased licenses. If yours are encrypted (to use as examples), please e-mail me for one.

craigbrass · 13-08-2007, 04:26 PM

Jamie, would it not be a good idea to have the LoginShare directory defaultly not encoded?

**Jamie Edwards** · 13-08-2007, 04:28 PM

Quote:

Originally Posted by craigbrass

Jamie, would it not be a good idea to have the LoginShare directory defaultly not encoded?

Yes, it would - but a configuration we do not have set up. It may be something to revise in the future.

zibapo · 13-08-2007, 04:58 PM

One more question and I'm ready to buy:

After having integrated the 2 systems with loginShare, I'll prefer that users not update their personal info, e-mails, passes inside the kayako and they do these from my system. So what I'm thinking is I can modify kayako's db when changes in my system is done. Any problem here?

And, I think I can not prevent users modifying their personal info's with "leased licences" and I have to buy an owned licence and modify the code? Is this true?

What do you advise me to do to integrate my system?

Thanks.

craigbrass · 13-08-2007, 05:40 PM

Only passwords can be updated using LoginShare. If email addresses are changed in the main system, a new account will be created inside Kayako when they first login to it.

zibapo · 14-08-2007, 05:36 AM

Thanks very much for the answers.

craigbrass · 14-08-2007, 07:50 AM

Your welcome. Always happy to help.

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craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	13-08-2007, 04:06 PM If you are wanting Kayako to be intergrated with a 3rd party product, you can use Creating a LoginShare as a guide to creating one. The key field can either be an email address or a username. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

zibapo Offline New Member Posts: 4 Join Date: Aug 2007 Owned License	13-08-2007, 04:16 PM Thanks for the reply. I guess this can only be done in the "owned licence" right?. Not in the leased ones?

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	13-08-2007, 04:26 PM Jamie, would it not be a good idea to have the LoginShare directory defaultly not encoded? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	13-08-2007, 05:40 PM Only passwords can be updated using LoginShare. If email addresses are changed in the main system, a new account will be created inside Kayako when they first login to it. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

zibapo Offline New Member Posts: 4 Join Date: Aug 2007 Owned License	14-08-2007, 05:36 AM Thanks very much for the answers.

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	14-08-2007, 07:50 AM Your welcome. Always happy to help. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger