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hdilmac Offline
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Internationalization/deployment/integration presales questions - 12-04-2008, 02:16 AM

I have a few presales questions.

I have a site, with two languages. If I want to integrate support suite to my site, I need to use it on but sites with different languages. My sites are:

www.mysite.com/en --> english site
www.mysite.com/fr --> french site
I want to provide kayako's features to my customers/visitors on their chosen language when they come to the frontend user interface or support area. So basically, for support area, I want it to be like:
www.mysite.com/en --> english visitor frontend --> logins for support --> english support area
www.mysite.com/fr --> french visitor frontend --> logins for support --> french support area

1) Is it possible to provide 2 different language with supportsuite not only ticket support sytem but also for all kayako's features (ticket support/troubleshooter/download/news/knowledgebase/LiveResponse Client Application /automatic email responses/)in this setup? If yes, which feature can i setup for 2 different language? I have seen in the Internationalization section but I want to make sure that above setup can work or not.
Or simply, I should get another license/domain/website for different language? (By providing everything on one domain will look better, stronger on client's eyes, and less license fees for kayako and other licenses on the server)
2) Can admin and staff change the teamwork/ticket support interface any language ?
3) I have an idea about installing kayako script to a subdomain or another domain which it will be hosted other than my current hosting provider for my domain . Because, If my site is down, how can they get support? Do you suggest this setup to your customers, or no need to make it complicated? What is your advise?
4) Can kayako be integrated with AWBS and WHMCS? on the forum, there is a topic for login share integration. but the last message does not says the problem fixed or not. LoginShare issues
5) SMS gateway, can sms's be sent to customers also when there is an update for ticket? and, 100 credit means 100 sms?

thanks
regards
   
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.

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