Kayako Performance

pushkar · **Kayako Performance -** 24-11-2008, 11:21 AM

We are planning to buy Support Suite. From our side, it seems that we might accumulate large chunk of data.
Please let me know the experience while using the Support Suite. We would appreciate any feedback.

Regards,
Pushkar Aditya

Joost Sanders · 24-11-2008, 11:24 AM

Hi Pushkar,

We have a number of Kayako supportsuites running, both for our own helpdesk needs as well as for some of our customers.
Performance is excellent on all instances. There are a number of configurable settings that you can enable/disable when excpecting loads of data.

supportskins · 24-11-2008, 02:02 PM

We have implemented support solutions for numerous clients using Kayako and never had any complaints.

John Haugeland · 24-11-2008, 06:54 PM

As long as your helpdesk's server has sufficient resources, your helpdesk should scale to meet volumes of data which most people would consider enormous. We have customers who have tens of gigs of tickets before attachments are considered.

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pushkar Offline New Member Posts: 7 Join Date: Nov 2008	Kayako Performance - 24-11-2008, 11:21 AM We are planning to buy Support Suite. From our side, it seems that we might accumulate large chunk of data. Please let me know the experience while using the Support Suite. We would appreciate any feedback. Regards, Pushkar Aditya

supportskins Offline Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India	24-11-2008, 02:02 PM We have implemented support solutions for numerous clients using Kayako and never had any complaints. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

John Haugeland Offline Member Posts: 1,223 Join Date: Dec 2007 Location: Boise, Idaho	24-11-2008, 06:54 PM As long as your helpdesk's server has sufficient resources, your helpdesk should scale to meet volumes of data which most people would consider enormous. We have customers who have tens of gigs of tickets before attachments are considered. John used to be a Kayako developer