Live Support for 50 simultaneous agent

[alperselcuk]

We are using eSupport and LiveResponse product in our organization.
It's excellent application for us with perfect SupportSkin support.
We have another project with customers call center.
Is there any feedback or comments for huge LiveResponse deployment.
We are planing 50 simultaneous agent work on single LiveResponse platform.
Do you have any suggestion for server or platform details.

Thanks for your support.

Alper

[John Haugeland]

The official Kayako helpdesk works at around that scale, and some of our customers are actually much larger than that.

[John Haugeland]

Sorry, hit post earlier than I'd meant to. As long as you're using a scalable webserver (Apache, Nginx, lighttpd, et cetera) and a relatively modern OS, you should be fine. Personally, I prefer CentOS, because it's rock solid stable, but that's an individual opinion.

For a deployment of that size, you may be better off with a dedicated server. It's not required, but if you have that many people relying on a single tool, it probably shouldn't be subject to load from third parties you don't even know.

[craigbrass]

Personally, I prefer CentOS, because it's rock solid stable, but that's an individual opinion.

I'd back that up too.

[michael]

[QUOTE=alperselcuk;91994]We are using eSupport and LiveResponse product in our organization.
It's excellent application for us with perfect SupportSkin support.
We have another project with customers call center.
Is there any feedback or comments for huge LiveResponse deployment.
We are planing 50 simultaneous agent work on single LiveResponse platform.
Do you have any suggestion for server or platform details.

Thanks for your support.

Alper[/rafinha]

[craigbrass]

I would recommend CentOS and possibly looking into LiteSpeed as the web server.