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Presales Questions Interested in Kayako products or have a question to ask existing users? Post in here.
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(#1)
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| New Member Posts: 1 Join Date: Sep 2007 SupportSuite Owned License |  Looking for someone to do a Web Demo -
25-09-2007, 04:00 PM
My company is interested in the SupportSuite product and I have signed up for the demo, but I am hardly an expert. I'm looking for someone who knows all the ins and outs of this software and add on features. Key things we are interested in: LDAP intergration LiveResponse - chat and desktop sharing insta alert the WM 5 / blackberry App VOIP integration hosting vs us owning ourselves Categorizing Support Requests After Hours alerts notification to staff and customers (FYI: I got most of this stuff to work with no problems - having trouble or unclear with some things as well). We have a GoToMeeting Account so I can setup the Web conf and I can call you as far as the phone conference is concerned. Just looking for someone who knows the product - can answer some questions but more importantly show the ins and outs of this product to a small group of support personnel - we are deciding what to buy. Please contact me ~Stephanie Byers sbyers@c-sgroup.com |
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(#2)
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| Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License |
25-09-2007, 04:52 PM
Just a note on where you say "the WM 5 / blackberry App", its WM and PPC only. Blackberry is not supported. You can however use the PDA interface. Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| Operations Manager  |
26-09-2007, 12:12 AM
Hi Stephanie, Feel free to e-mail me (my address is below) regarding any thorough walk through/detailed descriptions you would like if our products - I'd be happy to help. -------------------------------------------------------------------
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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