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(#1)
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| New Member Posts: 4 Join Date: Oct 2006 | Need Help - Frustrating -
08-11-2006, 08:14 AM
I need some information. Talking to live support is like banging my head against the wall, as there's a clear language problem! Here's my situation. I only have it with 1 domain. I have no intentions of adding any additional domains. I have multiple staff members. I wish all staff members to be available for live chat. Are there any additional costs involved for having multiple staff members (ON DIFFERENT COMPUTERS) available for live chat? That's the answer I was given on live chat. |
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(#2)
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| Team Leader (Support)  Posts: 209 Join Date: Apr 2005 |
08-11-2006, 08:21 AM
Hi, It seems to be some misunderstanding. The LiveResponse is for unlimited staff members, departments and Users. You can use it for n number of staff members without any issues. It seems that the executive got confused with the SIP addon which is per user license. If you have any other questions, please mail me directly at raghav.arora@kayako.com or you can simply create a sales ticket.  Regards, Raghav Arora -------------------------------------------------------------------
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