New Ticket

TomC · **New Ticket -** 25-03-2008, 12:28 AM

Is there a way to keep new tickets 'new' until a staff replies to the customer? Right now if a staff just looks at the ticket it is no longer in the new section.

Also is there a way to set where if a staff replies to the ticket it is closed automatically?

Thanks,
Tom

craigbrass · 25-03-2008, 10:16 AM

It is a per-staff setting. Have them go Staff CP -> Tickets -> Manage Tickets -> Settings and set "Default Ticket Status When Replying".

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TomC Offline New Member Posts: 9 Join Date: Feb 2008 eSupport	New Ticket - 25-03-2008, 12:28 AM Is there a way to keep new tickets 'new' until a staff replies to the customer? Right now if a staff just looks at the ticket it is no longer in the new section. Also is there a way to set where if a staff replies to the ticket it is closed automatically? Thanks, Tom

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	25-03-2008, 10:16 AM It is a per-staff setting. Have them go Staff CP -> Tickets -> Manage Tickets -> Settings and set "Default Ticket Status When Replying". Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger