Planning to buy Kayako, wondering how often version updates are out?

[bruinbear714]

Correct me if I'm wrong, but as I understand, purchasing any Kayako products entitles the licensee to 6 free months of support and updates.

My question is how often do updates come out? If I purchase Kayako, I would like at LEAST 1 free major version update before the period is over.

[Jamie Edwards]

Hi bruinbear,

Welcome to the forums, and thank you for your interest in Kayako.

We do not have a regular release cycle, and we will not be releasing a major update within the next 6 months, or every other six months, although that depends on what you define as major.

You can expect that relases will be made at least once every 6 months, which add features and roll up bug fixes. However, major product line overhauls are certainly much less frequent than those.

I hope this has answered your question

[craigbrass]

I have listed all stable releases of V3 below to give you an idea :-
3.00.31 - 17 Dec 2005
3.00.32 - 19 Dec 2005
3.00.80 - 20 Apr 2006
3.00.81 - 20 May 2006
3.00.82 - 26 May 2006
3.00.90 - 29 May 2006
3.04.00 - 29 Sep 2006
3.04.10 - 11 Oct 2006
3.10.00 - 28 Feb 2007
3.10.02 - 05 Mar 2007
3.11.00 - 31 Jul 2007
3.11.01 - 06 Aug 2007

Another stable is due to be released in the next few days from what Jamie wrote in another post.