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| New Member Posts: 1 Join Date: May 2009 |  Is it possible to migrate data from the hosted service to an installed application -
13-05-2009, 10:23 AM
Hello, I'm considering Kayako for supporting email management for a CRM. Starting with the hosted solution seems to be the fastest option but the installed solution may be the long term one. Is it possible to migrate data from the hosted platform to a self-hosted installed one? How does it work? Thanks in advance, |
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(#2)
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| Operations Manager  Posts: 7,269 Join Date: Jan 2006 Location: England, UK |
13-05-2009, 10:27 AM
Hi tangi, Yes, it is possible. It involves exporting a database dump from your hosted account (which we provide controls for you to do so) and changing a few settings - such as product installation locations, and the database configuration files. Our Installations technicians will be happy to assist you with this - or, if you would like us to perform the entire migration for you, we offer an installation service for $59.95: Installation services - Kayako help desk software, live chat software -------------------------------------------------------------------
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