PreSales Question

fzuniga · **PreSales Question -** 16-12-2007, 08:05 PM

Hi,

I like what I see on the SupportSuite and I'm just about getting ready to purchase. I have not seen a lot information given when it comes to spam. My question is:

How does SupportSuite deal with spam?

Everything else I have found useful, but the question above is really my top priority.

**Jamie Edwards** · 16-12-2007, 08:08 PM

Hi fzuniga,

Welcome to the forums, and thank you for your interest in SupportSuite

I believe you may find answers to your question here: Spam in Kayako - if you have others, then do post back.

Thanks,

craigbrass · 16-12-2007, 08:14 PM

Anti-Spam Self-Help Checklist - Powered By Kayako SupportSuite also provides information on this.

fzuniga · 22-12-2007, 04:52 AM

I have now ordered the software. Hopefully it gets activated before this weekend ends so I can have it up and running by Monday !!

craigbrass · 22-12-2007, 09:26 AM

Kayako don't work weekends so it will be activated Monday when they are back in the office. Make sure you are by the phone you put down on ordering the software as they phone to validate the purchase.

**Jamie Edwards** · 22-12-2007, 11:44 AM

Quote:

Originally Posted by fzuniga

I have now ordered the software. Hopefully it gets activated before this weekend ends so I can have it up and running by Monday !!

Great to hear you've purchased

Your order may be activated later on today or tomorrow - but I am afraid I cannot make any guarantees; at the latest it will be activated on Monday (or late Sunday if you are in the US).

fzuniga · 22-12-2007, 01:15 PM

Thanks for the reply and for the heads up. Anything you need from me to speed up the process, just let me know

craigbrass · 22-12-2007, 04:22 PM

Quote:

Your order may be activated later on today or tomorrow

Have Kayako started working weekends?

**Jamie Edwards** · 22-12-2007, 04:36 PM

Quote:

Originally Posted by craigbrass

Quote:

Your order may be activated later on today or tomorrow

Have Kayako started working weekends?

No, but sometimes Raghav will come in to or from home activate the orders.

craigbrass · 22-12-2007, 04:44 PM

Ah, cool.

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fzuniga Offline New Member Posts: 7 Join Date: Dec 2007 Location: Earth??? SupportSuite Owned License phpinfo()	PreSales Question - 16-12-2007, 08:05 PM Hi, I like what I see on the SupportSuite and I'm just about getting ready to purchase. I have not seen a lot information given when it comes to spam. My question is: How does SupportSuite deal with spam? Everything else I have found useful, but the question above is really my top priority.

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	16-12-2007, 08:14 PM Anti-Spam Self-Help Checklist - Powered By Kayako SupportSuite also provides information on this. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

fzuniga Offline New Member Posts: 7 Join Date: Dec 2007 Location: Earth??? SupportSuite Owned License phpinfo()	22-12-2007, 04:52 AM I have now ordered the software. Hopefully it gets activated before this weekend ends so I can have it up and running by Monday !!

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	22-12-2007, 09:26 AM Kayako don't work weekends so it will be activated Monday when they are back in the office. Make sure you are by the phone you put down on ordering the software as they phone to validate the purchase. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

fzuniga Offline New Member Posts: 7 Join Date: Dec 2007 Location: Earth??? SupportSuite Owned License phpinfo()	22-12-2007, 01:15 PM Thanks for the reply and for the heads up. Anything you need from me to speed up the process, just let me know

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	22-12-2007, 04:44 PM Ah, cool. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger