 |
Presales Questions Interested in Kayako products or have a question to ask existing users? Post in here.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| New Member Posts: 20 Join Date: Apr 2008 | Problem displaying the number of Tickets -
30-04-2008, 09:18 PM
Hello I wanna tell you about an irregular case that is happening with SupportSuite at the time that it displays the number of Tickets in a department or inbox. It consists that it seems to be more Tickets than really exists. Next, an example of what I mean: // look at the attached file. In this case, in the left side is reported 8 Tickets in Open status, but really there are only 5. I don’t why it is about, and I haven’t found anything strange in configuration Thanks for your help. |
| |  |
|
(#2)
|
| Senior Member Posts: 5,326 Join Date: Jun 2005 Location: Cumbria, UK |
01-05-2008, 08:22 AM
You haven't run any SQL queries on the database to mass update tickets have you? I found this happened when I did that. Icon Headquarters - Its Elixir - Web2Messenger |
| | |
|
(#3)
|
| Senior Member  Posts: 3,536 Join Date: Aug 2006 Location: Mumbai, India |
01-05-2008, 08:49 AM
You are using default view, change it to "All Tickets" and you will be able to see all 8 tickets in the department. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
| | |
|
| Tags |
| displaying, number, tickets |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Large number of tickets to import | zorz | SupportSuite, eSupport and LiveResponse | 3 | 12-02-2008 04:46 PM |
| Number of tickets per month? | rbro | How do I? | 2 | 15-08-2007 03:53 PM |
| number of tickets doesn't match | Manglio | SupportSuite, eSupport and LiveResponse | 2 | 10-01-2007 03:52 AM |
| View Tickets displaying a blank page | ckirby | SupportSuite, eSupport and LiveResponse | 0 | 28-08-2006 02:31 PM |
Linear Mode
