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(#1)
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| New Member Posts: 24 Join Date: Apr 2008 SupportSuite Owned License | Problem displaying the number of Tickets -
30-04-2008, 09:18 PM
Hello I wanna tell you about an irregular case that is happening with SupportSuite at the time that it displays the number of Tickets in a department or inbox. It consists that it seems to be more Tickets than really exists. Next, an example of what I mean: // look at the attached file. In this case, in the left side is reported 8 Tickets in Open status, but really there are only 5. I don’t why it is about, and I haven’t found anything strange in configuration Thanks for your help. |
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(#2)
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| Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License |
01-05-2008, 08:22 AM
You haven't run any SQL queries on the database to mass update tickets have you? I found this happened when I did that. Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| Senior Member  Posts: 3,265 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License |
01-05-2008, 08:49 AM
You are using default view, change it to "All Tickets" and you will be able to see all 8 tickets in the department. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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