Problems setting up email parser...

[pachrist]

Hello,
I am trying to figure out if this solution will work for my company. I signed up for a trial and have my url and everything. I have logged in and tried moving around but I cannot for the life of me understand how to setup a mail parser.

I need to try to add an email account on my Mail Exchange server. does anyone know how to setup an Exchange server for the demo or if its even possible? Any help would be greatly appreciated as I am thinking that i may not waste the time trying to figure this all out and just find another solution that is easier to find documentation on.

Thanks

[tbenoit]

Actually, the documentation for the product is just fine. No documentation is perfect, but as a new eSupport Suite licensee, we had no issues getting the product up and running in our environment. As for "finding" the documentation, do this:

1) Visit www.kayako.com
2) Hover mouse over the "Support" menu option at the top
3) Select "Downloads" from the menu that appears
4) Click the "SupportSuite v3 Manual (PDF)" link
5) Click the "Download" button


The parser either needs emails fed directly to it or you need to configure the parser to go fetch them as a POP3/IMAP client.

How to pipe when your incoming MTA is Microsoft Exchange is a Microsoft Exchange documentation issue. However, the eSupport documentation does state that Windows users can only use POP3/IMAP Account Polling, and not piping, so maybe Microsoft Exchange doesn't offer piping as a feature.

While I personally prefer email piping, eSupport does not have any internal SPAM filtering (at least not yet), so we have ours POP3 polling every 2 minutes, since our mail server runs SPAM detection software and catches much of the SPAM we receive. Until there is built-in SPAM detection software, I'd recommend this method.

[pachrist]

^^ thas great and all, but I am talking about the online demo that allows me to apparently test out the software before i purchase it. If I am unable to test all of the necessary things (and have documentation on the DEMO) then I am not going to be able to assume that the product will work for my needs... anyone else having the same sort of issues?