Protecting downloads

[Jensen Toma]

We are very close to purchasing SupportSuite, but my VP has functionality questions about the downloads section in the customer interface (support center).

He wants to know if we can limit downloads based on some kind of privilege level. Meaning, is it possible to limit certain downloads to customers, while resellers/partners, get access to all downloads? From my trial, I was not able to determine a way to limit downloads. From what I saw, it appeared that all registered members were able to access all downloads. Unfortunately, the password protection option is not feasible for us.

If this is not yet a feature, does anyone know if it is on the roadmap for a future release?

Thanks in advance!

[Digital Mayhem]

as of right now your only way of doing this is to setup a seperate Template Group.


Such as Have a template group names "Resellers" then on every file category make sure "Resellers" is selected then for regular clients you do the same thing and on each Downloads Category make sure to enable that template groups for the ones you want it to have access too.. Then in the /includes/Widgets/widgets.php set the Downloads area to only appear when Clients are logged in.. That way Unregistered clients can see or download anything.

Thats not the ideal solutions but works... Other then that you would have to customize supportsuite yourself to add the functionality.

[Jamie Edwards]

Hi Jensen,

Using a combination of User Groups and Template Groups this can be achieved - please see both sections in the SupportSuite manual (http://docs.kayako.net) for further information on both systems.