question regarding multiple branding

LorenzoM · **question regarding multiple branding -** 25-05-2008, 05:33 AM

Hi, I have been playing with the trial and like what I see.
However, I have a requirement that I cant find in the manuals or in the FAQ.

We provide hosted products for companies, and have 3 companies that require support but each has different branding and websites.

The same group of staff support all 3 products, and I dont want them to have to be logged into 3 different packages.

Does Kayako support this ?

Thanks

supportskins · 25-05-2008, 09:35 AM

Yes it does using satellite helpdesk feature of Kayako. Straight out of Kayako Support KB

Quote:

What is the Satellite Helpdesk feature?
Support Company A is selling products B and C under the same domain - comapnyA.com. Now they want to use the same eSupport license for both their products but each helpdesk having their respective knowledgebase questions, faqs and distinct looks. It is possible?

Answer, Yes certainly! eSupport allows you to create unlimited satellite helpdesk which allows a client to use the same license under the same domain (companyA.com) unlimited number of times, each having their own ticket forms, knowledgebase and faqs.

How does this work?

It works using the Templates feature of eSupport. eSupport allows you to create unlimited templates which inturn work as independent helpdesk. Support you created a new Template as ProductC which shall represent the queries for your product C. You can *completely* customize this template group including the feel and the look. Any modifications done hereby will not make any changes to the Default template group.

How can I access this template once I modified it?

Simple, each template is treated as a group in eSupport. Hence the template you created ProductC can be access on your domain companyA.com in the form

Code:

http://www.companyA.com/?group=ProductC

You can search for more information on Template Groups and Satellite Helpdesks at our forums at Kayako Community Forums - Kayako support desk software, help desk software

Kristie · 26-05-2008, 01:43 AM

yes its possable and what not

you can also use multiple domains to in order to do what you want.

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Kristie Offline Member Posts: 31 Join Date: Feb 2008 Location: Canada	26-05-2008, 01:43 AM yes its possable and what not you can also use multiple domains to in order to do what you want.