Redundancy & Availability

GoneShootin · **Redundancy & Availability -** 14-01-2008, 05:04 PM

One question that we need to answer is the issue of backups, redundancy and availability

Is it possible to purchase a license for our domain.com, and have the same license running on an internal server - such that if for some reason our domain.com is unavailable, that we would be able to restore the database to the internal server and operate that on a temporary basis?

So for example

1) Incremental DB and attachments backup to locally accessible server
2) If live domain is unavailable for any reason, we load the db and files onto the local version temporarily
3) Upload the difference from local to live once live becomes accessible again.

Can the license be expanded for this usage, or would you need to purchase another license purely for redundancy?

**Jamie Edwards** · 14-01-2008, 05:08 PM

Hi GoneShootin,

Our sales department would be able to arrange that for you; if your additional license requriement is for a local server, there won't be any charge (you can refer to me / this thread when contacting us about this).

craigbrass · 14-01-2008, 05:10 PM

Contact sales and they should be able to sort this for you.

GoneShootin · 14-01-2008, 05:17 PM

Extremely quick replies!

Would this be limited to http://localhost, or would there be the option to use http://10.10.10.x and so on...

**Jamie Edwards** · 14-01-2008, 05:18 PM

Absolutely fine, then

supportskins · 14-01-2008, 08:33 PM

If the license is registered for "localhost" then it will not work for http://127.0.0.1 or vice-versa

GoneShootin · 15-01-2008, 10:04 AM

Ok - so say the development license was for localhost - would other internal computers be able to access that kayako installation using the development machines IP address?

**Jamie Edwards** · 15-01-2008, 10:06 AM

Any client users can access the installation; the license only restricts where the software is installed, not what addresses access it.

GoneShootin · 15-01-2008, 10:49 AM

Great stuff. Thanks so much guys for the help.

supportskins · 15-01-2008, 11:37 AM

Glad to help

GoneShootin · 15-01-2008, 12:08 PM

Hi Guys

The sales team are telling me the developer license would require an additional purchase [much like the subdomain pricing] if I wanted an owned developer license. All he is offering me at the moment is at most a 15 "trial" license.

Jamie I may need to contact you directly on this one!

**Jamie Edwards** · 15-01-2008, 12:14 PM

Hi Goneshootin,

Please do so at my e-mail address in my signature.

GoneShootin · 15-01-2008, 12:18 PM

Email sent. Cheers Jamie

GoneShootin · 16-01-2008, 09:47 AM

Sales are still unwilling to add an "owned" developer license. I have no problem with spending 99 dollars for the extra license- but I would prefer to get a definitive answer on this one way or the other.

The best they can do for me is a 15 day version?

**Jamie Edwards** · 16-01-2008, 10:24 AM

Hi GoneShootin,

I replied to your e-mail about this, please can you take a look?

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craigbrass Offline Senior Member Posts: 4,951 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	14-01-2008, 05:10 PM Contact sales and they should be able to sort this for you. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

GoneShootin Offline Member Posts: 87 Join Date: Jan 2008 SupportSuite Owned License	14-01-2008, 05:17 PM Extremely quick replies! Would this be limited to http://localhost, or would there be the option to use http://10.10.10.x and so on... http://img251.imageshack.us/img251/4743/realmenrm7.gif

Jamie Edwards Offline Operations Manager Posts: 4,313 Join Date: Jan 2006 Location: UK SupportSuite Owned License phpinfo()	14-01-2008, 05:18 PM Absolutely fine, then Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit bug reports here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail. There is no official ETA on Version 4.

supportskins Offline Senior Member Posts: 3,267 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	14-01-2008, 08:33 PM If the license is registered for "localhost" then it will not work for http://127.0.0.1 or vice-versa Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

GoneShootin Offline Member Posts: 87 Join Date: Jan 2008 SupportSuite Owned License	15-01-2008, 10:04 AM Ok - so say the development license was for localhost - would other internal computers be able to access that kayako installation using the development machines IP address? http://img251.imageshack.us/img251/4743/realmenrm7.gif

GoneShootin Offline Member Posts: 87 Join Date: Jan 2008 SupportSuite Owned License	15-01-2008, 10:49 AM Great stuff. Thanks so much guys for the help. http://img251.imageshack.us/img251/4743/realmenrm7.gif

supportskins Offline Senior Member Posts: 3,267 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	15-01-2008, 11:37 AM Glad to help Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

GoneShootin Offline Member Posts: 87 Join Date: Jan 2008 SupportSuite Owned License	15-01-2008, 12:08 PM Hi Guys The sales team are telling me the developer license would require an additional purchase [much like the subdomain pricing] if I wanted an owned developer license. All he is offering me at the moment is at most a 15 "trial" license. Jamie I may need to contact you directly on this one! http://img251.imageshack.us/img251/4743/realmenrm7.gif

GoneShootin Offline Member Posts: 87 Join Date: Jan 2008 SupportSuite Owned License	15-01-2008, 12:18 PM Email sent. Cheers Jamie http://img251.imageshack.us/img251/4743/realmenrm7.gif

GoneShootin Offline Member Posts: 87 Join Date: Jan 2008 SupportSuite Owned License	16-01-2008, 09:47 AM Sales are still unwilling to add an "owned" developer license. I have no problem with spending 99 dollars for the extra license- but I would prefer to get a definitive answer on this one way or the other. The best they can do for me is a 15 day version? http://img251.imageshack.us/img251/4743/realmenrm7.gif