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(#1)
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| New Member Posts: 4 Join Date: Jan 2009 |  Solution for a VOIP business -
10-01-2009, 06:00 PM
Hi! We are a business providing VOIP solutions for companies and we're right in the process of setting up a new support platform. We're basically looking for a ticket system with e-mail and possibly chat support. We will host it ourselves. Our users are companies with 1 or more contact persons. We'll need to define companies with employees who are able to create tickets and see eachothers tickets. This is an essential requirement for our support platform! Furthermore, it would be nice if an account could be automatically generated when a new customer sends an e-mail to support@ourbusiness.com Is this possible with Kayako? Thanks for your time. |
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(#2)
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| Community Moderator  Posts: 987 Join Date: May 2005 Location: Henderson, Nevada |
10-01-2009, 06:41 PM
Yes Kayako calls it User Groups you would create a User Group for each company and then you would assign users to that User Group and mark them as Managers as Managers can see each others tickets... If you select just User then they can create tickets and view their own tickets but not everyone elses.... If you have "Registration Required" turned off then if anyone emails support@yourdomain.com then a new account would be setup but they wouldn't be assigned to a specific user group. You have to manually do that... Only problem is if you have Registration Required turned off be prepared to get alot of spam emails. |
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