Spam in Kayako

khizrs · **Spam in Kayako -** 28-11-2007, 11:35 AM

I am thinking of getting this but as most people, we get spammed to the grave daily.
Does kayako create tickets for spam, or does it have a filter of some sort?

Also, can kayako support multiple email addresses?

**Jamie Edwards** · 28-11-2007, 11:39 AM

Hi khizrs, welcome to the forums.

Unfortunately, Kayako currently does not provide any anti-spam solution; you will have to provide this yourself; either server-side spam filtering software or implementing one of or some of the ideas described here.

One sure-fire way to almost all spam is to force your customers to creating their first ticket via your support desk website. Any subsequent e-mail following this initial ticket creation for the e-mail address used can then be 'allowed through'. This can all be achieved using Mail Parser rules in SupportSuite and eSupport.

khizrs · 28-11-2007, 11:54 AM

ok,
everthing seems ok on it actually, if i buy a licence, does it include all updates?

craigbrass · 28-11-2007, 12:23 PM

You get updates and support free for 6 months. You must then pay $49.95 for an additional 6 months.

You can choose not to pay on the renewal date but pay again later on when you need them however.

**Jamie Edwards** · 28-11-2007, 02:48 PM

Quote:

Originally Posted by khizrs

ok,
everthing seems ok on it actually, if i buy a licence, does it include all updates?

That depends on the license you purchase. Leased licenses provide you with support and upgrades for as long as you hold your license for.

Owned licenses come with six months of support and upgrades. After this you can choose to renew your support package for $49.95. This is optional, however; you can use your product without support and updates forever.

craigbrass · 28-11-2007, 02:53 PM

(Just a note: I was going by the fact he selected "Owned License" in his profile.)

khizrs · 29-11-2007, 11:30 AM

can users chat to each other rather than PM?
I cant really test this out

**Jamie Edwards** · 29-11-2007, 11:32 AM

Staff can chat to each other via live chat (in SupportSuite and LiveResponse). Staff can also private message each other via the staff control panel. However, regular users (customers) cannot chat to each other.

khizrs · 29-11-2007, 12:29 PM

when sending a message into kayako externally it replies with a response saying ticket recieved etc.
is there any way of editing this message?

supportskins · 29-11-2007, 12:31 PM

Yes, you can edit the email_autoresponder template to edit this message.

**Jamie Edwards** · 29-11-2007, 12:31 PM

Yes, you are able to edit all of the e-mail templates and phrases (and translations).

khizrs · **Leased > Purchase -** 29-11-2007, 04:06 PM

First question we have 2 different domains, lets call them 1 and 2.
1.com is the main company, 2.com is a subsidary, which is effectively the export dept.
Is it possible to have all emails coming to sales@2.com to be tagged with an export tag automatically?

I am seriously considering this software, I haver talked my staff through it, they seem to think its ok, we woul dhowever prefer to try it for about 1-2 months.

I dont want to dish out $500 on a licence if it isnt useable, is it possible to lease it for say 2 months, if its good, then buy a licence for it?

supportskins · 29-11-2007, 05:16 PM

So basically you want any emails sent to sales@2.com to create a ticket in the export department? If yes, then yes it is possible if you set the email parser correctly.

**Jamie Edwards** · 29-11-2007, 05:50 PM

Quote:

I am seriously considering this software, I haver talked my staff through it, they seem to think its ok, we woul dhowever prefer to try it for about 1-2 months.

I dont want to dish out $500 on a licence if it isnt useable, is it possible to lease it for say 2 months, if its good, then buy a licence for it?

This is also possible

khizrs · 03-12-2007, 12:56 PM

I got it all working

I just cannto find where to edit the template emails, when the customer recieves their confirmatnio that the email has been recieved.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Kayako WHMCS LoginShare Module	Explovision	Offers	15	04-12-2007 01:31 PM
Comments -> Akismet provided as a spam filter for Kayako	vermorel	Wont Implement / Already Implemented	3	05-07-2007 12:33 PM
Spam delivered directly to Kayako	nibb	SupportSuite, eSupport and LiveResponse	10	19-06-2007 05:38 PM
Kayako being used as spam relay; how to stop?	chirpy	SupportSuite, eSupport and LiveResponse	3	19-06-2007 03:58 AM
Enabled SPAM Assasin but this time SPAM detected notification emails create tickets	cemlouis	SupportSuite, eSupport and LiveResponse	2	15-11-2006 04:27 PM

khizrs Offline New Member Posts: 12 Join Date: Nov 2007 Owned License	Spam in Kayako - 28-11-2007, 11:35 AM I am thinking of getting this but as most people, we get spammed to the grave daily. Does kayako create tickets for spam, or does it have a filter of some sort? Also, can kayako support multiple email addresses?

khizrs Offline New Member Posts: 12 Join Date: Nov 2007 Owned License	28-11-2007, 11:54 AM ok, everthing seems ok on it actually, if i buy a licence, does it include all updates?

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	28-11-2007, 12:23 PM You get updates and support free for 6 months. You must then pay $49.95 for an additional 6 months. You can choose not to pay on the renewal date but pay again later on when you need them however. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	28-11-2007, 02:53 PM (Just a note: I was going by the fact he selected "Owned License" in his profile.) Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

khizrs Offline New Member Posts: 12 Join Date: Nov 2007 Owned License	29-11-2007, 11:30 AM can users chat to each other rather than PM? I cant really test this out

khizrs Offline New Member Posts: 12 Join Date: Nov 2007 Owned License	29-11-2007, 12:29 PM when sending a message into kayako externally it replies with a response saying ticket recieved etc. is there any way of editing this message?

supportskins Offline Senior Member Posts: 3,278 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	29-11-2007, 12:31 PM Yes, you can edit the email_autoresponder template to edit this message. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

khizrs Offline New Member Posts: 12 Join Date: Nov 2007 Owned License	03-12-2007, 12:56 PM I got it all working I just cannto find where to edit the template emails, when the customer recieves their confirmatnio that the email has been recieved.