Support Renewal (15%)

[CCSNET]

my support doesn't run out until June 2009, can i purchase a 6 month deal now, with the 15% off, and extend my current support, or would any new support purchased, run from date of purchase ???

[craigbrass]

Yes, it will just add 6 months to the date.

[Jamie Edwards]

Hi Steven,

Originally Posted by CCSNET

my support doesn't run out until June 2009, can i purchase a 6 month deal now, with the 15% off, and extend my current support, or would any new support purchased, run from date of purchase ???

Yes you can - you can also purchase and extend by more than six months if you wish.

[netaddict]

Originally Posted by Jamie Edwards

Hi Steven,

Yes you can - you can also purchase and extend by more than six months if you wish.

Didn't know that until few days ago when I contacted Sales to take advantage of the 15% off.

Sales tried to offer me a 2 year extension however then when I put my offer to them got the "not possible" response so sadly didn't extend for 2 years.

Sales are rather quick to offer things but when you want to make a offer generally you don't get too far.

[Jamie Edwards]

Originally Posted by netaddict

Sales tried to offer me a 2 year extension however then when I put my offer to them got the "not possible" response so sadly didn't extend for 2 years.

It is unlikely that our sales agents will be flexible on the discount

[netaddict]

Originally Posted by Jamie Edwards

It is unlikely that our sales agents will be flexible on the discount

Yep they seem to run to very strict guidelines.

[CCSNET]

thanks for the replies, i'm not going to extend for more than 6 months at this point. mainly because this will take me to december, and as we have no roadmap or anything to V4 at this point, i don't want to over extend our product support

Thanks again

[craigbrass]

Sorry, why would extending for 2 years not be possible? If they are refusing, just renew ones, ask for a new discount code and so on. The offer says it can be used multiple times before the 1st.

[Jamie Edwards]

Originally Posted by craigbrass

Sorry, why would extending for 2 years not be possible? If they are refusing, just renew ones, ask for a new discount code and so on.

It is possible, you have misread what netaddict said.

[craigbrass]

Ah, he was trying to get further discount. Gotcha.

[netaddict]

Originally Posted by craigbrass

Ah, he was trying to get further discount. Gotcha.

Yep

Initally wanted to add 6 more months of support/upgrades plus get one more InstaAlert license. The sales rep then said how about renewing for 2 years, you get then a saving of $x. I said how about if I take the 2 years of support/upgrades you throw in the InstaAlert as a bonus for taking 2 years of support/upgrades upfront like this. Got the "no possible" response which personally found a bit odd as in the past they've always been quick to add InstaAlert as a bonus, oh well not in this case! If you don't try you don't know.

Still happy wtih what I got though

[craigbrass]

Nothing has really changed then. Sales have never really been able to offer much in the way off discounted prices.