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(#1)
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| New Member  Posts: 2 Join Date: Mar 2009 |  Tech ticket assignment limitations? -
09-03-2009, 05:58 PM
I want to pay techs per ticket. The only problem is that potentially a tech could hoard and take 100 tickets leaving none for others. Is there a way in kayako support to set a limit on the number of tickets a group can have in a certain category? So techs could only have say 1 ticket with status: Open in Category: Support? Then if they have 4 tickets on hold or pending customer response they could open a new ticket to keep busy. Does this feature exist? It seems pretty basic for technical support... if not can this feature be added to the request queue? Jason OpenPotion, Inc. |
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(#2)
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| Senior Member  Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India |
09-03-2009, 06:58 PM
No I do not believe this is currently possible in Kayako.
Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/ |
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