Ticket Rating System ?

pisonic · **Ticket Rating System ? -** 15-01-2008, 07:17 AM

hi,

for this current kayako helpdesk, does it have a ticket rating system? been playing with the trial, but cannot find this feature

craigbrass · 15-01-2008, 09:13 AM

It isn't possible in V3 but is planned for V4. See Tickets -> Ratings system for chats and tickets

Hristo · 16-01-2008, 09:41 AM

Ticket ratings by users are a feature that many would love to see in the generic product, I suppose.

I built it in-house on 3.11.01 using user-defined fields and custom programming.

**Jamie Edwards** · 16-01-2008, 09:44 AM

Good job. It is certainly a feature in demand, and we will be catering for it in the next product line, pisonic.

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pisonic Offline New Member Posts: 10 Join Date: Jan 2008 Owned License	Ticket Rating System ? - 15-01-2008, 07:17 AM hi, for this current kayako helpdesk, does it have a ticket rating system? been playing with the trial, but cannot find this feature

craigbrass Offline Senior Member Posts: 4,951 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	15-01-2008, 09:13 AM It isn't possible in V3 but is planned for V4. See Tickets -> Ratings system for chats and tickets Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Hristo Offline New Member Posts: 10 Join Date: May 2007 Location: Sofia, Bulgaria SupportSuite Owned License	16-01-2008, 09:41 AM Ticket ratings by users are a feature that many would love to see in the generic product, I suppose. I built it in-house on 3.11.01 using user-defined fields and custom programming.