Trail version - email trouble

dexter · **Trail version - email trouble -** 29-01-2008, 06:04 PM

Hello,

I am playing around with the 7days trail version of eSupport but I can't get it work to receive emails in the ticket system.

I set up a email queue, with the right account information, I did select a department. But no email comes throught. The scheduled fetch task is on and running.

I read the forum, I read the manual and I am wondering why this is so hard

Any hints what I am doing wrong?

Cheers and Thanks
Dex

**Jamie Edwards** · 29-01-2008, 06:55 PM

Hi Dexter,

Is this in your own server or on our trial server?

dexter · 29-01-2008, 07:48 PM

Hi Jamie,

It's on your trial server.

Cheers
Dex

**Jamie Edwards** · 29-01-2008, 07:54 PM

Hi Dexter,

Please can you e-mail sales@kayako.com with a description of your problem? We will be very prompt in getting back to you.

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dexter Offline New Member Posts: 2 Join Date: Jan 2008 Owned License	29-01-2008, 07:48 PM Hi Jamie, It's on your trial server. Cheers Dex