Trial version

[brewski]

I'm signed up for the trial version.

If I decide to go with the eSupport owned, can I transfer what I've done in the trial version to my owned version?

[Jamie Edwards]

Hi brewski,

Welcome to the forums. While this is not possible if you are participating in a hosted trial, it is possible if you request a 30-day trial license to set up and configure a completely unrestricted installation on your own web server. Should you choose to upgrade, all you would need to do is replace your license file.

If you are interested in registering for a trial license, please e-mail sales@kayako.com

Thanks,

[craigbrass]

It will be possible with the hosted trial. You can download a database backup using Admin CP -> Database -> Backup and restoring that.

[Jamie Edwards]

It isn't possible to restore an entire database on a new webserver and installation URL. Given the choice between hosted or self-hosted, with the aims that brewski has, a self-hosted trial license is the best option.

[craigbrass]

Hmm, how isn't it possible? You would just need to change the URL in settings...

[brewski]

I'll do it as you mentioned.

I rather install on my systems, ensure all working well, then buy
vs.
Use on hosted, set up, then be unsure of transfer and either spend time transfering or re-setting up.

[PeteV]

Jamie,

Do your comments have any implication for migrating from hosted subscription to owned?

We assume that we can migrate our entire databased from "hosted" to "owned". Is that not correct?

[supportskins]

Hosted version can be transferred to Owned license. You can get a back up of your database back up for hosted solution. This option is not available only for trials.

[craigbrass]

Out of interest, why don't you have an automated form to get a free downloadable trial but only allowing a domain to be used once?

[Jamie Edwards]

Originally Posted by craigbrass

Hmm, how isn't it possible? You would just need to change the URL in settings...

Sorry for the confusion; it is technically possible to backup a database and restore it elsewhere with exceptions of the sessions and cache related tables, and of course the product URL setting (which people have difficulty setting via the admin area, if it is set to one thing but is accessed through another).

Originally Posted by supportskins

Hosted version can be transferred to Owned license.

That is correct, and our technicians will assist with this.

[Jamie Edwards]

Originally Posted by PeteV

Do your comments have any implication for migrating from hosted subscription to owned?

We assume that we can migrate our entire databased from "hosted" to "owned". Is that not correct?

As per my post above, there is no issue at all

[craigbrass]

....and regarding the automated downloadable trial?

[Jamie Edwards]

Originally Posted by craigbrass

....and regarding the automated downloadable trial?

What about it? There isn't one. To get a trial license, contact our sales department who can get trial licenses set up within minutes.

[craigbrass]

I suggested it above.....look up ^

[Jamie Edwards]

Oh, OK. Thanks for the suggestion. We have no plans to implement an automated system. For now, customers just need to contact the sales department for a trial license.