Upgrading SupportSuite Monthly Hosted -> Owned

[David Murphy]

Hello

I'm about to purchase SupportSuite Monthly Hosted and run that for a few months at which point I'll purchase the Owned version and install that on our network.

A few of questions:

1. If I buy add-ons such as SyncWorks and Branding Free with the Monthly Hosted option, will I be able to keep these when I upgrade to Fully Owned?

2. Will tickets, chat history, settings etc., be kept when I make the move from Hosted to Owned?

3. Are there any caveats / possible problems that I should be aware of if I decide to take this hosted -> owned approach?

Thanks, David

[IanWild]

I did this, and it all seems to have worked fine - I kept my options, settings etc when I upgraded and found nothing to be concerned about.

Ian

[David Murphy]

Thanks Ian

So did you just pay the Owned license (e.g. $499 for Support Suite) and all other add-ons that you bought inititally such as Branding Free etc., were still available through the new license?

Regards, David

[IanWild]

Yep - That seems to have worked fine - Only my monthly license got cancelled when I upgraded, the branding free option stayed, but I don't have any other software licenses so I can't be 100% sure on what happens with them.

One thing I would point out is that you need to cancel your monthly futurepay payment yourself, once you have paid for the owned version. This doesn't get mentioned when you upgrade (I pointed this out to Varun, so maybe he will improve this!).

Regards,

Ian

[David Murphy]

Thanks Ian.