V4 Update #2: Live chat automations, operator skills, logic and groups

**Jamie Edwards**

V4 Update #2: Live chat automations, operator skills, logic and groups | Kayako Blog

fazewire · 13-08-2009, 11:48 PM

That looks great! I have been looking for a more advanced way to engage visitors since the start!

Looking good!

Carl Silver · 17-08-2009, 07:58 AM

will these new rules allow the system to auto-initiate a live chat?

**Jamie Edwards** · 09:00 AM

Quote:

Originally Posted by Carl Silver

will these new rules allow the system to auto-initiate a live chat?

Yes

Quote:

Originally Posted by Blog post

Visitor experience

Automatically engage visitor (known as a proactive chat request in V3)
Start an inline chat (chat window displayed in a floating layer in the current page)
‘Custom engage’ a visitor – specify the URL to a custom chat invitation graphic

Carl Silver · 18-08-2009, 08:55 AM

Excellent! Thanks Jamie, i like the sound of inline chat

one more quick question, will v4 also tell the chat operator if the client has closed the chat window, instead of the "The users chat window may not be responding" ?

**Jamie Edwards** · 10:03 AM

Quote:

will v4 also tell the chat operator if the client has closed the chat window, instead of the "The users chat window may not be responding" ?

Yes it will

craigbrass · 18-08-2009, 04:34 PM

What colour picker are you using there, Jamie?

ZystemsK · 21-08-2009, 02:43 PM

*twitch* need more *twitch* informat*twitch*ion on the *twitch* API.

equipoise · 08:36 AM

hi there,
Will this new version, can track escalated tickets to another departments?

KrisW · 25-08-2009, 09:01 AM

Looking really nice indeed. Cant wait for more.

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fazewire Offline New Member Posts: 13 Join Date: Jun 2009 Location: Seattle, WA	13-08-2009, 11:48 PM That looks great! I have been looking for a more advanced way to engage visitors since the start! Looking good!

Carl Silver Offline Member Posts: 143 Join Date: May 2007 Location: UK	17-08-2009, 07:58 AM will these new rules allow the system to auto-initiate a live chat? Leapfrog AVIT Ltd - http://www.leapfrogavit.com

Carl Silver Offline Member Posts: 143 Join Date: May 2007 Location: UK	18-08-2009, 08:55 AM Excellent! Thanks Jamie, i like the sound of inline chat one more quick question, will v4 also tell the chat operator if the client has closed the chat window, instead of the "The users chat window may not be responding" ? Leapfrog AVIT Ltd - http://www.leapfrogavit.com

craigbrass Offline Senior Member Posts: 7,902 Join Date: Jun 2005 Location: Cumbria, UK	18-08-2009, 04:34 PM What colour picker are you using there, Jamie? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

ZystemsK Offline Member Posts: 167 Join Date: Dec 2008 Location: Maryland	21-08-2009, 02:43 PM twitch need more twitch informattwitchion on the twitch API. Kayako Owned since 12/2008 Kayako Enthusiast since 12/2008 PHP/SQL coder and customizer, and up for ideas. Got a large monitor? Try this mod on for size. Interactive Tooltip/Popup for Client Information.

equipoise Offline New Member Posts: 12 Join Date: May 2009	25-08-2009, 08:35 AM hi there, Will this new version, can track escalated tickets to another departments? Last edited by equipoise; 25-08-2009 at 08:36 AM.

KrisW Offline Member Posts: 57 Join Date: Nov 2008 Location: United Kingdom	25-08-2009, 09:01 AM Looking really nice indeed. Cant wait for more. Kristian Wingfield-Bennett Technical Consultant HSC www.yourhsc.com http://support.yourhsc.com