Paid SupportDesk iPhone client for eSupport and SupportSuite now available

IT2Be · 10:50 AM

I am very happy (and proud) to announce the immediate availability of SupportDesk, our iPhone client for eSupport and SupportSuite.

With SupportDesk you can view your tickets per department and status.
We have done our very best to make working with it as intuitive as possible.
With the current version it is also possible to create a post.

A next version, due in 1 - 2 weeks, will also allow you to delete a ticket and change statusses.

Of course there is much more to come. We have plans to make use of everything that the Kayako mobile API has to offer.

You can find more information (and screenshots) about SupportDesk on our website.

You can buy SupportDesk from the Apple iTunes App Store.

We use SupportDesk on a daily basis for a couple of weeks now and, I must admit, I am already hooked to it

Cheers and have fun with it...

IT2BE
Marcel Trapman

supportskins · 21-02-2009, 05:29 PM

Alot of clients can use this. Great work!

IT2Be · 21-02-2009, 06:25 PM

Thanks, that is why I released it

It was a fun journey to create it, I hope it is going to be as much fun to see it grow...

craigbrass · 07:50 PM

Impressive. Can see this being useful to many users. Personally wouldn't touch anything Apple make just like I wouldn't drive a BMW but there you go

**Jamie Edwards** · 22-02-2009, 03:45 PM

(split posts to stay on topic: (split) iPhones and BMWs)

jonathanbloom · 24-02-2009, 02:19 AM

Just bought this and so far I'm amazed! For being V1.0 it is really polished. I'm excited for the future releases and know I'll be using this constantly!

Thank you for utilizing the iPhone to help make me more productive!

IT2Be · 24-02-2009, 06:00 AM

You are welcome obviously.

As I said it was fun making it and it is already fun expanding/maintaining it

I will keep on giving you new candy until the jar is completely empty because I am hooked to the app as well...

John Haugeland · 24-02-2009, 06:20 PM

IT2Be: this appears, from the screenshots, to be impressive work.

IT2Be · 24-02-2009, 06:28 PM

Thank you for the compliment.

So far we are 30% on the way for a next release with a couple of cosmetic things, support for other than ascii characters and connecting to multiple helpdesks...

kylespringer · **Live Chat? -** 25-02-2009, 01:22 PM

So What about Live chat, I know it's possible because of how it is setup?

rvgulik · 25-02-2009, 02:46 PM

Hey Marcel,

This what i've been waiting for: a great application!!!

Thank you very much for the effort!

This is also the first app i paid for ;-)

Robert

IT2Be · 26-02-2009, 09:12 AM

Quote:

So What about Live chat, I know it's possible because of how it is setup?

I would love to do that but it is not a part of the mobile api.
For me that means it is not (yet) supported by Kayako.
Maybe they will with v4...

IT2Be · 26-02-2009, 09:13 AM

Quote:

Originally Posted by rvgulik

This what i've been waiting for: a great application!!!
This is also the first app i paid for ;-)

Thank you for the compliment Robert.

QuannyUK · 27-02-2009, 07:32 AM

This looks brilliant! I'm going to see if I can convince the Department Manage to buy this for my iPhone - it'll be useful to be able to view a case and update it whilst attending a job. Will updates be free?

IT2Be · 27-02-2009, 07:44 AM

Quote:

Will updates be free?

Updates are free until the application is bug free and full featured with the current mobile API.
We will have to see how things are after that. Work has to be paid for

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supportskins Offline Senior Member Posts: 5,232 Join Date: Aug 2006 Location: Mumbai, India	21-02-2009, 05:29 PM Alot of clients can use this. Great work! Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

IT2Be Offline Member Posts: 165 Join Date: Aug 2007	21-02-2009, 06:25 PM Thanks, that is why I released it It was a fun journey to create it, I hope it is going to be as much fun to see it grow...

Jamie Edwards Offline Operations Manager Posts: 7,357 Join Date: Jan 2006 Location: England, UK	22-02-2009, 03:45 PM (split posts to stay on topic: (split) iPhones and BMWs) Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.

jonathanbloom Offline Member Posts: 76 Join Date: Aug 2008	24-02-2009, 02:19 AM Just bought this and so far I'm amazed! For being V1.0 it is really polished. I'm excited for the future releases and know I'll be using this constantly! Thank you for utilizing the iPhone to help make me more productive!

IT2Be Offline Member Posts: 165 Join Date: Aug 2007	24-02-2009, 06:00 AM You are welcome obviously. As I said it was fun making it and it is already fun expanding/maintaining it I will keep on giving you new candy until the jar is completely empty because I am hooked to the app as well... The developer of SupportDesk and InContact for iPhone @ www.it2be.net

John Haugeland Offline Member Posts: 1,223 Join Date: Dec 2007 Location: Boise, Idaho	24-02-2009, 06:20 PM IT2Be: this appears, from the screenshots, to be impressive work. John used to be a Kayako developer

IT2Be Offline Member Posts: 165 Join Date: Aug 2007	24-02-2009, 06:28 PM Thank you for the compliment. So far we are 30% on the way for a next release with a couple of cosmetic things, support for other than ascii characters and connecting to multiple helpdesks... The developer of SupportDesk and InContact for iPhone @ www.it2be.net

kylespringer Offline New Member Posts: 15 Join Date: Jan 2009	Live Chat? - 25-02-2009, 01:22 PM So What about Live chat, I know it's possible because of how it is setup?

rvgulik Offline New Member Posts: 26 Join Date: Dec 2004	25-02-2009, 02:46 PM Hey Marcel, This what i've been waiting for: a great application!!! Thank you very much for the effort! This is also the first app i paid for ;-) Robert

QuannyUK Offline Member Posts: 42 Join Date: Nov 2008 Location: United Kingdom	27-02-2009, 07:32 AM This looks brilliant! I'm going to see if I can convince the Department Manage to buy this for my iPhone - it'll be useful to be able to view a case and update it whilst attending a job. Will updates be free?