Paid Windows Mobile Live Support Client for Kayako

craigbrass · 05:19 PM

Currently, if you wish to answer Live Chat requests in Kayako, you have to be at a desktop machine. Our Windows Mobile Live Support Client allows you to answer Live Chat requests on Windows Mobile based phones. You can choose to stay Away and only answer transferred chats or answer all chat requests with ease.

You require Windows Mobile 5, 6. 6.1 or 6.5 Professional / Pocket PC Phone or Classic / Pocket PC (ie it must have a touch screen).

You can download the Windows Mobile Live Support Client for Kayako by going to the Details and Download Trial thread link to our forum below. More information on setting it up can be found in our Windows Mobile Live Support Client for Kayako forum. You can also use this board to post any questions you may have and to report any bugs you find.

If you have tried the software and wish to purchase a licence, these are charged at $24.95 per phone and come with 1 year of free updates. Click here to purchase a licence.

Details and Download Trial
Setting Up

**SteveLV702** · 19-03-2009, 07:51 PM

let me know as soon as you come out with a iPhone and/or Blackberry version

Joost Sanders · 19-03-2009, 07:55 PM

Based on the screenshots: My compliments. Looks really nice.
I will give the trial a try. I don't use the chat a lot personally, but it might be interesting for some of our clients.

craigbrass · 19-03-2009, 09:40 PM

Quote:

let me know as soon as you come out with a iPhone and/or Blackberry version

Both are planned. Need to get an iPhone and Blackberry for testing first tho.

**SteveLV702** · 19-03-2009, 09:46 PM

can just send to me and I test for you

if I would have known I had a old Blackberry Curve 8320 (Unlocked) that I could have given you..

supportskins · 20-03-2009, 07:30 AM

Brilliant!

craigbrass · 22-03-2009, 05:53 PM

Version 0.0.15 :-
* Fixed Device ID generation issue.
* Added the ability to revoke a licence.
* Fixed issue where by if you closed the window right after launch it wouldn't connect.
* Fixed the issue where by it would leave the accept window with no ability to close it if you exited when a chat request was coming in.
* Fixed the issue where by a blank screen would show if you accepted a chat request too early.
* The today screen now shows Connecting rather than Online when you are connecting to the server during initial launch.
* The message box is now focused on entering a chat.

Ryan Lederman · 24-03-2009, 09:54 PM

@craig, I can't get the client to connect; I entered the URL "http://foo.com" but it just stays at the main screen saying "Connecting..." forever. Any ideas?

craigbrass · 24-03-2009, 11:16 PM

Have you got a trailing slash on the end of it (it should be http:// domain.com / helpdesk/).

Also, what are you connecting via (mobile network or wifi)?

Finally, what version of windows mobile is it?

If you could grab /log.txt for me as well and email it to me, that would be great as I am not able to reproduce this on two handsets I have here or the emulator.

Ryan Lederman · 24-03-2009, 11:28 PM

1. I added the trailing slash, but it still just says connecting forever
2. I'm using the device emulator, so it's a bridged connection through my PC
3. WM 5.0 Pocket PC
4. I just hard reset the emulator to make sure it wasn't any settings.

log is attached.

craigbrass · 25-03-2009, 08:49 AM

I can't reproduce it but I have forwarded the log to the developer and he should be able to get that sorted today.

craigbrass · 25-03-2009, 09:38 PM

Version 0.0.16 :-
* Fixed connection issue on Windows Mobile 5.
* Added more advanced logging.

Ryan: Please try this version. Make sure to remove the old version first before installing this one (Settings -> System -> Remove Programs). If that still doesn't work, send me the new log.txt file as it logs more advanced information now to help debugging.

nibb · 12:37 AM

Ohh my got. Was I so long out the forum that I missed this?

I have asked for this feature for PDA and Windows Phones since 1973.

Finally someone made it. I will test it right away.

And I also suggest a great feature, for this or Kayako in general the one I suggested since I said there should be a livechat for mobile staff.

Well my phone was Wifi and someone will probably use always on connections for this. But still there is no way to know if someone is on the chat if you are not connected. So here comes my suggestion.

An alert that can SMS you when someone is waiting on the Chat or when somoene is transfered to you. This way you can be disconnected. Take the phone everywhere. Someone logs into the Chat and Tells the client to wait. Kayako send you an SMS. You connect via 3G or HSDA or Wifi or GPRS or what ever you use for Internet and log into the chat. This would save battery and of course huge bills for people that dont have always on devices.

The download link doesnt seem to work. Or do I have to register at the forum first?

craigbrass · 08-04-2009, 10:26 AM

You have to register first to be able to download.

I'll look into the SMS idea.

Cheetah · **chat -** 08-04-2009, 07:09 PM

does this program work with windows mobile 6.1?

thanks, looks Great!

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SteveLV702 Offline Community Moderator Posts: 987 Join Date: May 2005 Location: Henderson, Nevada	19-03-2009, 07:51 PM let me know as soon as you come out with a iPhone and/or Blackberry version Steve I'm Important Posting & You

Joost Sanders Offline Member Posts: 180 Join Date: Nov 2008 Location: Eindhoven, Netherlands	19-03-2009, 07:55 PM Based on the screenshots: My compliments. Looks really nice. I will give the trial a try. I don't use the chat a lot personally, but it might be interesting for some of our clients. --- Joost Sanders CARE Internet Services Netherlands Kayako Consultancy & Services http://www.care.nl

SteveLV702 Offline Community Moderator Posts: 987 Join Date: May 2005 Location: Henderson, Nevada	19-03-2009, 09:46 PM can just send to me and I test for you if I would have known I had a old Blackberry Curve 8320 (Unlocked) that I could have given you.. Steve I'm Important Posting & You

supportskins Offline Senior Member Posts: 5,222 Join Date: Aug 2006 Location: Mumbai, India	20-03-2009, 07:30 AM Brilliant! Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 7,517 Join Date: Jun 2005 Location: Cumbria, UK	25-03-2009, 08:49 AM I can't reproduce it but I have forwarded the log to the developer and he should be able to get that sorted today. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

craigbrass Offline Senior Member Posts: 7,517 Join Date: Jun 2005 Location: Cumbria, UK	08-04-2009, 10:26 AM You have to register first to be able to download. I'll look into the SMS idea. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

Cheetah Offline New Member Posts: 12 Join Date: Feb 2005	chat - 08-04-2009, 07:09 PM does this program work with windows mobile 6.1? thanks, looks Great!