Request: Quiet mode and User-Validation by reply

[Shnapoo]

Hi,

I'm quite new to eSupport. Have set it up with 7 POP3-Queues to support users of several different websites. I use eSupport for managing e-mail support and don't use the Client front-end or Knowledge Base at all.

Users aren't aware they are supported using eSupport as they just send an e-mail. There is no other way of opening a ticket for them intentionally to keep things simple and transparent.

What bothers me is I have to disable auto-response in many places and can never be sure the customer doesn't receive system notifications. For example, in case I verify a user's account manually, the user will receive an autoresponse and therefore in my case will be certainly confused. There is no option to disable that.

My feature request (please correct me if that's already possible):
- disable all auto-response with a single option in settings->general ("quiet mode")
- validate user-accounts automatically when it receives a reply for one of its tickets

That way the user accounts created on behalf of spam would be sorted out during usual cleanup (cron), and the users wouldn't be confused by accidently sent auto-replies.

Additional it would be great to have a configurable ticket ID in subject, to place it e.g. behind the subject text and customize its format. Just to make the replies less technical and therefore less threatening for the customers.

Regards,

Shnapoo