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| New Member Posts: 25 Join Date: Nov 2008 | A "My Tickets" or similar function -
08-12-2008, 03:29 PM
Staff members can NOT see tickets they have created in departments in which they are not assigned to. For our particular environment, this is a major issue. We need the ability for staff members to see the status (and receive alerts if configured) of a ticket they created, regardless of department assignment. Staff members who create tickets in other departments have a stake in knowing the status of that ticket. Thank you. |
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