| |||||||||||
 |
 |
| | LinkBack | Thread Tools | Search this Thread | Rate Thread | Display Modes |
(#1)
  |
| New Member Posts: 6 Join Date: May 2009 | Need filter for 'unassigned' tickets -
23-06-2009, 04:59 PM
I was surprised to find that there's no filter for tickets that are 'unassigned'. I can only filter on the 'owner' field if a ticket is assigned to someone specific. I'm trying to rig a filter to show the first-tier guys all the tickets that need attention, which includes new ones with no current owner. A workaround is to create an 'unassigned' staff member who owns everything by default, but that just seems unnecessary. |
| |  |
|
(#2)
|
| New Member Posts: 5 Join Date: May 2007 Location: Switzerland | use "not equal" -
11-09-2009, 01:00 PM
You could use "not equal" and filter out all owners. The only remaining owner would be "not assigned". Shouldn't be a problem if you have only few owners. I did this with status, departements and owners. It worked. But when I edited that filter the next day, departement filters were not working anymore. Only the top 2 departement filters were like I set. The rest was reset to the departement on top of the departements list.
|
| | |
|
| Thread Tools | Search this Thread |
| Display Modes | Rate This Thread |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Filter tickets Jawa Script error | Dr Yang | SupportSuite, eSupport and LiveResponse | 2 | 20-05-2009 03:02 PM |
| Ability to filter by open tickets on front-end. | abarber | Tickets | 1 | 06-03-2009 10:22 AM |
| Count of Tickets missing when we set a Filter | manishk | Tickets | 0 | 09-02-2009 09:31 AM |
| Can clients filter tickets by status? | David Murphy | SupportSuite, eSupport and LiveResponse | 5 | 13-03-2008 04:28 PM |
| how to add a department in filter tickets view | Angurio | SupportSuite, eSupport and LiveResponse | 1 | 18-01-2007 06:57 PM |
Linear Mode
